Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to provide critical after-hours system maintenance and user support. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth while serving as the backbone of our 24/7 operations.
What We Offer: Health insurance, retirement plans, paid training, and a collaborative environment where your expertise makes a real difference. Perfect for night owls who thrive in quiet, focused work settings.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during night shift hours
- Monitor system performance and proactively address security vulnerabilities
- Document all incidents, resolutions, and maintenance activities in ticketing systems
- Collaborate with day-shift teams to ensure seamless handover and continuity
- Install, configure, and troubleshoot network infrastructure components
- Deliver exceptional customer service via phone, email, and chat support channels
- Execute scheduled system backups and maintenance tasks
Qualifications
- 2+ years of IT support experience in 24/7 operational environments
- Proficiency with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent technical credentials
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during off-peak hours
- Valid Wisconsin driver's license (for occasional on-site visits)