Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Fort Wayne! We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless operations for our global clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge technology environment.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for hardware/software issues
- Monitor system performance and proactively address security threats during off-peak hours
- Document all support tickets and maintain accurate incident logs in ServiceNow
- Collaborate with global teams to resolve complex infrastructure problems
- Execute scheduled system maintenance and updates during low-traffic periods
- Train users on new technologies and security protocols
- Escalate critical issues to senior engineers with detailed documentation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in Tier 2/3 technical support role
- CompTIA Network+ or Security+ certification required
- Advanced knowledge of Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving skills and ability to work independently
- Excellent communication skills for cross-functional collaboration
- Availability to work 11 PM - 7 AM EST, including weekends