Job Description
Launch your tech career with our comprehensive paid training program! TechConnect Solutions is seeking motivated Remote Tech Support Specialists in New York, NY to join our dynamic team. No prior experience required – we provide everything you need to succeed. Enjoy flexible remote work while delivering exceptional technical support to enterprise clients. Our 6-week paid training covers troubleshooting, networking fundamentals, and customer service excellence. Join a company that invests in your growth with career advancement opportunities into cybersecurity, cloud infrastructure, and IT management roles.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with Tier 2 engineers for complex issue escalation
- Conduct system diagnostics and implement security protocols
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection
- Passion for technology and continuous learning