Job Description
Join CloudTech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation journey. We're seeking a tech-savvy professional to deliver exceptional remote support across cloud platforms, enterprise systems, and cutting-edge infrastructure. This full-time role offers the flexibility of remote work while maintaining a competitive salary package and growth opportunities within our Denver-based team.
Our ideal candidate thrives in dynamic environments, possesses deep technical expertise, and excels at translating complex technical solutions into clear, actionable guidance for diverse stakeholders. If you're passionate about technology and dedicated to elevating user experiences, we want to hear from you.
Responsibilities
- Provide Tier 2/3 remote technical support for cloud services, SaaS applications, and enterprise infrastructure
- Diagnose and resolve complex system issues across Windows, macOS, and Linux environments
- Implement security protocols and ensure compliance with industry standards (ISO 27001, SOC 2)
- Document troubleshooting processes and create knowledge base articles for team scalability
- Collaborate with cross-functional teams to develop proactive system monitoring solutions
- Train end-users on new technologies and best practices for digital workflows
- Manage incident response lifecycle from initial ticket to resolution closure
Qualifications
- 3+ years of experience in remote technical support with cloud platforms (AWS/Azure/GCP)
- Expertise in enterprise networking, VPN configurations, and endpoint management (Intune/SCCM)
- CompTIA Network+ or equivalent certification required; Cloud+ or CCNP preferred
- Proficient in scripting (Python/PowerShell) for automation and troubleshooting
- Exceptional communication skills with ability to guide non-technical users
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Ability to work independently with minimal supervision while meeting SLAs
- US citizenship or valid work authorization required