Job Description
Join our elite night shift support team at NexGen Solutions and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide critical technical and customer support during overnight hours. This premium opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment where your skills directly impact our global client base. Enjoy premium shift differentials and career advancement opportunities while maintaining work-life balance through our structured scheduling. Apply today and transform your career!
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure alerts during overnight hours
- Collaborate with international teams to resolve complex technical escalations
- Document incident reports and maintain detailed knowledge base articles
- Execute scheduled maintenance and system updates during low-traffic windows
- Train junior support staff on troubleshooting methodologies
Qualifications
- 3+ years in IT support or helpdesk environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving skills under pressure
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills