Job Description
Launch your IT career with our comprehensive paid training program! Houston Tech Solutions Inc. is seeking motivated Remote Tech Support Specialists to join our dynamic team. Enjoy the flexibility of remote work while receiving industry-leading training in networking, troubleshooting, and customer service. This is your gateway to a stable, high-demand career in technology with growth opportunities into cybersecurity, cloud computing, and systems administration.
Responsibilities
- Provide remote technical assistance to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer service with clear communication
- Contribute to knowledge base articles and improvement processes
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic understanding of PC hardware, networking, and OS fundamentals
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Self-motivated with ability to work independently in remote setting
- Customer-focused mindset and patience with troubleshooting
- Reliable internet connection and quiet home workspace