Job Description
Join NexusTech Solutions and transform your career with our Remote Technical Support Specialist role in Stockton, CA! We're seeking passionate tech enthusiasts to deliver exceptional customer support while enjoying the flexibility of remote work. Eligible candidates receive a $5,000 sign-on bonus to kickstart their journey with us. As a key member of our IT team, you'll troubleshoot complex issues, optimize system performance, and drive customer satisfaction across diverse platforms.
Why NexusTech? We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Enjoy cutting-edge tools, ongoing training, and the opportunity to grow within a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with Tier 2/3 engineers for complex technical escalations
- Proactively monitor system health to prevent outages
- Train end-users on software best practices and security protocols
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 3+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS/Linux environments
- CompTIA A+/Network+ certification or equivalent
- Strong diagnostic skills for network connectivity issues
- Exceptional written/verbal communication abilities
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid CA driver's license (occasional on-site support)