Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Kansas City, MO! We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients nationwide. Enjoy the flexibility of remote work while making a tangible impact on our growing organization.
Why Work With Us?
- 100% remote work environment with flexible hours
- Comprehensive benefits package including health insurance and 401(k)
- Professional development budget and certification opportunities
- Collaborative culture with regular virtual team-building events
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop
- Provide step-by-step technical guidance to non-technical users
- Document cases accurately in our ticketing system (Zendesk)
- Escalate complex issues to senior engineers with detailed context
- Conduct periodic system maintenance and updates
- Maintain security protocols for client data and systems
- Train users on new technologies and best practices
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with helpdesk software (ServiceNow, Jira, or similar)
- CompTIA A+ or equivalent certification
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- High-speed home internet connection required