Job Description
Join our dynamic remote team at Pacific Tech Solutions and become the digital hero for Honolulu's thriving tech community! As a Remote Tech Support Specialist, you'll provide exceptional technical assistance to clients across Hawaii while enjoying the flexibility of fully remote work. We're seeking a tech-savvy problem-solver with a passion for customer service to join our innovative team in paradise.
Our ideal candidate thrives in remote environments, possesses deep technical expertise, and shares our commitment to delivering world-class IT support. Enjoy competitive compensation, comprehensive benefits, and the unique opportunity to work remotely while making a tangible impact on Hawaii's tech landscape.
Responsibilities
- Deliver remote technical support via phone, chat, and video for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document all support interactions using our ticketing system with detailed resolution notes
- Proactively monitor client systems to identify and prevent potential technical issues
- Collaborate with IT team on complex system integrations and infrastructure projects
- Provide training and guidance to clients on best security practices
- Stay current with emerging technologies and industry best practices
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Expert knowledge of Windows/macOS operating systems and networking fundamentals
- CompTIA A+, Network+, or equivalent IT certification required
- Experience with ticketing systems (Zendesk, Jira) and remote desktop tools
- Exceptional troubleshooting skills with ability to diagnose complex technical issues
- Strong communication skills with ability to explain technical concepts clearly
- Proven ability to work independently with minimal supervision
- Valid Hawaii driver's license for occasional on-site support (if needed)