Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and earn a $5,000 sign-on bonus! We're seeking passionate tech professionals to deliver exceptional customer support from the comfort of your home office. As a key member of our Southwest team, you'll resolve complex technical issues while advancing your career in a dynamic, collaborative environment.
Why TechConnect? Our El Paso-based tech hub combines local expertise with global reach. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's fastest-growing tech markets.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document technical solutions in CRM systems with precision
- Train customers on system usage and best practices
- Collaborate with Tier-2 engineers for complex escalations
- Monitor system performance and proactively address vulnerabilities
- Maintain SLA compliance with 95%+ resolution metrics
- Contribute to knowledge base and process improvement initiatives
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Strong network troubleshooting (TCP/IP, DNS, VPN)
- Exceptional written/verbal communication skills
- Ability to work independently in remote setting
- Experience with ticketing systems (Zendesk/Jira)
- Bachelor's degree in IT or related field preferred