Job Description
Join a dynamic team where your technical expertise makes a real impact.
Apex Digital Solutions is seeking a highly skilled and empathetic Remote Tech Support Specialist to join our Columbus-based support team. In this role, you will serve as the first line of defense for our clients, providing exceptional technical assistance and ensuring seamless system operations from the comfort of your home.
We offer a competitive benefits package, flexible remote work arrangements, and a culture that values innovation and customer success.
Responsibilities
- Provide remote technical support via phone, email, and chat to diagnose and resolve hardware and software issues.
- Troubleshoot connectivity problems, operating system errors, and peripheral device malfunctions.
- Document all customer interactions, issues, and resolutions in our ticketing system accurately and timely.
- Guide customers through step-by-step solutions to resolve common technical challenges.
- Collaborate with the engineering team to escalate complex issues and provide feedback on product usability.
- Maintain a high level of professionalism and patience when assisting non-technical users.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with the ability to simplify complex technical concepts.
- Self-motivated and able to work independently in a remote environment.
- Ability to work a flexible schedule, including occasional evenings or weekends.