Job Description
Join our award-winning tech team as a Remote Tech Support Specialist! We're seeking a customer-obsessed professional to deliver exceptional technical support to our Irvine-based clients. Enjoy full remote flexibility while working with cutting-edge technology and a collaborative culture that values innovation and growth. What we offer: Comprehensive benefits package, professional development stipend, flexible schedule, and a 100% remote work environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Provide Tier 2/3 support for cloud infrastructure, SaaS applications, and networking systems
- Document all interactions and solutions in ITSM systems with precision
- Collaborate with cross-functional teams to implement proactive support strategies
- Conduct user training sessions on new technologies and security protocols
- Monitor system health and escalate critical incidents per SLA guidelines
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills with ability to troubleshoot complex systems
- Exceptional communication skills with demonstrated customer empathy
- Experience with ITSM tools (ServiceNow, Jira) and remote desktop solutions
- Proven ability to manage multiple priorities in fast-paced environments