Job Description
Join our award-winning remote team as a Tech Support Specialist! We provide all necessary equipment including ergonomic workstation setup, dual monitors, and noise-canceling headphones. Enjoy the flexibility of working from home while supporting Fortune 500 clients with cutting-edge IT solutions. Our Columbus-based company offers competitive benefits, career growth, and a supportive remote culture.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage ticket queues with SLA adherence and customer satisfaction focus
- Document technical solutions in knowledge base with clear troubleshooting steps
- Collaborate with Tier 2 engineers on complex system integrations
- Conduct quarterly training sessions for clients on security best practices
- Monitor system health and proactively address potential outages
Qualifications
- 3+ years in remote IT support or helpdesk environment
- CompTIA A+/Network+ certification required (or equivalent experience)
- Expertise in Windows/macOS troubleshooting and Active Directory
- Experience with Jira, Zendesk, or similar ticketing systems
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (equipment provided otherwise)