Job Description
Join our award-winning remote team as a Tech Support Specialist! We provide all necessary equipment (laptop, headset, peripherals) and offer competitive benefits including health insurance, 401K matching, and unlimited PTO. Work from anywhere in the continental US while supporting enterprise clients with cutting-edge technology solutions. Our agile environment fosters innovation and career growth through quarterly skill development programs.
Responsibilities
- Resolve technical issues via phone, chat, and remote access for Fortune 500 clients
- Document troubleshooting steps and maintain detailed ticket logs in CRM system
- Collaborate with Tier 2 engineers for complex network and infrastructure problems
- Conduct quarterly system health checks for assigned client portfolio
- Train clients on new software implementations and security protocols
- Participate in 24/7 rotational on-call support schedule (1 week/month)
Qualifications
- 3+ years in technical support with enterprise software/hardware experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Exceptional written and verbal communication skills
- Ability to troubleshoot Windows/macOS, network connectivity, and SaaS applications
- Self-motivated with strong time management in remote work environment
- Valid US driver's license for equipment shipping logistics