Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and transform how businesses in St. Petersburg, FL thrive with cutting-edge IT solutions. We're seeking a customer-obsessed professional to deliver exceptional technical support with unmatched flexibility. Enjoy the freedom to work from anywhere while making a tangible impact on our clients' digital infrastructure. With competitive compensation, comprehensive benefits, and a culture that values work-life harmony, this role is your gateway to a fulfilling career in tech support.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop support
- Provide Tier 2/3 troubleshooting for Windows, macOS, and network connectivity problems
- Document all interactions using Zendesk and maintain detailed ticket histories
- Collaborate with cross-functional teams to implement proactive system monitoring
- Train clients on cybersecurity best practices and new technology deployments
- Manage patch updates and system backups for assigned client portfolios
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, VPN configurations, and cloud platforms (AWS/Azure)
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- Proven ability to prioritize tasks in fast-paced, client-facing scenarios