Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while delivering exceptional IT support to our clients. Based in Durham, NC, you'll work from anywhere while troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless user experiences. This role offers competitive pay, professional development opportunities, and a collaborative virtual environment. Perfect for candidates seeking work-life balance without compromising on career growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide tier-1 support for Windows/macOS systems and peripheral devices
- Document troubleshooting steps and maintain accurate case logs
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patch deployments
- Deliver user training on IT best practices and tools
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of remote desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS environments and networking fundamentals
- Strong diagnostic skills with tools like TeamViewer/AnyDesk
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- High-speed home internet connection required