Job Description
Join Innovatech Solutions as a Remote Technical Support Specialist and become the hero behind seamless digital experiences for our clients in Richmond, VA and beyond. We're seeking a tech-savvy professional to deliver exceptional remote support, troubleshoot complex issues, and drive innovation in our growing IT ecosystem. Enjoy flexible remote work while making tangible impact in a collaborative environment with cutting-edge tools and career growth opportunities.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security vulnerabilities, and system performance bottlenecks
- Document cases meticulously in CRM systems and maintain knowledge base articles
- Collaborate with engineering teams to escalate complex issues and implement solutions
- Conduct proactive system health checks and security patch management
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows/macOS OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Strong analytical skills with experience in ticketing systems (ServiceNow/Jira)
- Excellent written/verbal communication and customer service aptitude
- Ability to work independently with minimal supervision in remote settings