Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a technically savvy professional to deliver exceptional remote technical support to users across diverse industries. Enjoy a competitive salary, comprehensive benefits, and the flexibility of fully remote work while supporting cutting-edge technology environments.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote access tools
- Provide Tier 2/3 support for cloud platforms, networking, and cybersecurity systems
- Create and maintain detailed documentation of troubleshooting procedures
- Collaborate with cross-functional teams to implement system improvements
- Train users on security protocols and best practices
- Monitor system performance and proactively address potential issues
- Manage ticket queues with SLA adherence
Qualifications
- 3+ years of remote technical support experience
- Expertise in Windows/macOS troubleshooting and Active Directory
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong knowledge of cloud services (AWS, Azure, GCP)
- Excellent written and verbal communication skills
- Experience with ITSM platforms (Jira, ServiceNow)
- Bachelor's degree in IT or related field preferred