Job Description
Join our award-winning IT team as a Night Shift Support Specialist! We're urgently seeking tech-savvy professionals to provide critical 24/7 infrastructure support for our Las Vegas operations. This high-impact role offers competitive compensation, premium benefits, and rapid career advancement in one of America's fastest-growing tech hubs.
Why You'll Love This Role: Flexible scheduling, collaborative remote work options, and opportunities to work with cutting-edge technology in a supportive environment. Perfect for night owls who excel in independent problem-solving!
Responsibilities
- Monitor and maintain 24/7 server/network infrastructure across cloud and on-premises environments
- Provide Tier 2-3 technical support for enterprise systems and end-user devices
- Execute system patches, updates, and security protocols during low-traffic hours
- Document incidents, resolutions, and knowledge base articles in ITSM tools
- Collaborate with global teams during critical incident escalations
- Proactively identify and resolve system vulnerabilities before business hours
- Contribute to automation projects for operational efficiency
Qualifications
- 3+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Active Directory, and network protocols (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Certifications in CompTIA A+/Network+ or Microsoft Azure preferred
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (SolarWinds, Nagios)
- Ability to work independently with minimal supervision during off-hours
- Excellent written communication for technical documentation
- Flexibility to work weekends during critical maintenance windows