Job Description
Join our dynamic team as an immediate-hire Remote Tech Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical assistance to clients across Buffalo, NY and beyond. This fully remote role offers the flexibility to work from home while making a tangible impact on user experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values innovation and growth.
Why Apply?
- Immediate start with onboarding support
- 100% remote work arrangement
- Opportunities for career advancement
- Cutting-edge technology stack
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Install and configure workstations, networks, and cloud-based systems
- Document troubleshooting steps and maintain detailed knowledge base entries
- Collaborate with Tier 2 engineers for complex technical escalations
- Provide training on IT best practices and security protocols
- Monitor system performance and proactively address potential issues
- Support end-users across diverse industries with varying technical proficiency
Qualifications
- 2+ years of technical support experience (helpdesk/desktop support)
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional communication skills and customer service aptitude
- Strong analytical abilities and problem-solving mindset
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently in a remote environment
- Valid US work authorization required