Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a tech-savvy problem-solver to deliver exceptional remote support to clients across the Baltimore metropolitan area. Enjoy the flexibility of 100% remote work while making a tangible impact on our clients' success. At TechSolutions Inc., we invest in your growth with cutting-edge training, competitive benefits, and a culture that champions innovation. Ready to transform your tech passion into a rewarding career?
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and ticketing systems
- Provide exceptional customer support via phone, chat, and email with 95%+ satisfaction metrics
- Document solutions in our knowledge base to improve team efficiency
- Collaborate with Tier 2 engineers for complex network and security challenges
- Proactively monitor systems to prevent outages and maintain 99.9% uptime
- Train clients on new technologies and security best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or equivalent certification required
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Proficient with remote support tools (TeamViewer, AnyDesk, or similar)
- Exceptional troubleshooting skills with logical approach to problem-solving
- Strong written/verbal communication with ability to simplify technical concepts
- Ability to work independently with minimal supervision across time zones