Job Description
Join our award-winning IT team as a Night Shift Support Specialist in Wichita! We're seeking dedicated professionals to provide critical technical support during evening hours while our global teams rest. This direct hire opportunity offers competitive compensation, comprehensive benefits, and a dynamic remote-friendly environment. You'll be the frontline hero resolving system issues, ensuring 99.9% uptime for our enterprise clients, and collaborating with cross-functional teams to implement cutting-edge solutions. If you thrive in high-pressure scenarios and possess a passion for technology excellence, this role is your gateway to career growth.
Responsibilities
- Monitor and troubleshoot network infrastructure, servers, and cloud systems during night shifts
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with onshore/offshore teams during handover periods for seamless continuity
- Proactively identify system vulnerabilities and implement preventive maintenance protocols
- Conduct system upgrades, patch management, and security scans during maintenance windows
- Train junior staff on support procedures and escalation protocols
Qualifications
- 3+ years of experience in IT infrastructure support or helpdesk operations
- CCNA/CompTIA Network+ certification or equivalent technical credentials
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with experience in root cause analysis
- Strong written communication abilities for technical documentation and client interactions
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Flexibility to adapt to rotating schedules and on-call emergencies