Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a dedicated professional to provide exceptional technical assistance to users across Lubbock and beyond. This immediate hire opportunity offers the flexibility of remote work while allowing you to make a tangible impact in a growing IT team. You'll troubleshoot hardware/software issues, deliver clear solutions, and contribute to our mission of empowering businesses through technology.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Create and document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex system integrations
- Monitor network performance and security protocols
- Train end-users on new technologies and best practices
- Escalate critical issues with detailed incident reports
Qualifications
- 3+ years in desktop/server support or helpdesk role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong diagnostic skills with networking fundamentals
- Exceptional communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision