Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in Buffalo, NY. This critical role ensures seamless system monitoring and user support during off-hours while enjoying premium compensation and a collaborative remote-friendly environment. Ideal for detail-oriented professionals seeking work-life balance with night premiums.
Responsibilities
- Monitor and resolve critical system alerts during overnight hours (11 PM - 7 AM)
- Provide Tier 2 technical support for cloud infrastructure and SaaS applications
- Document incident reports using JIRA with precision and clarity
- Collaborate with global teams during major incident escalations
- Conduct proactive system health checks and performance optimization
- Train on-call backup support protocols and knowledge base updates
Qualifications
- 3+ years in IT support or systems administration
- CompTIA Network+ or AWS Cloud Practitioner certification
- Experience with ticketing systems (ServiceNow/JIRA) and monitoring tools
- Strong problem-solving skills with high-pressure scenarios
- Ability to work independently with minimal supervision
- Proficient in Windows Server, Linux, and cloud networking
- Valid NYS driver's license for occasional on-site rotations