Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist at NexusTech Solutions. This critical role ensures our Seattle-based clients receive uninterrupted technical support during overnight hours. You'll be the backbone of our night operations, troubleshooting complex systems while enjoying premium shift differentials and a collaborative remote-first culture. We offer comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Our ideal candidate thrives in high-pressure environments, possesses deep technical expertise, and values work-life balance through our structured night shift schedule. This position offers accelerated career growth opportunities and the chance to work with cutting-edge enterprise systems.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift (11 PM - 7 AM)
- Monitor and resolve critical system alerts, network outages, and security incidents
- Collaborate with global teams using JIRA, ServiceNow, and Slack communication platforms
- Document incident reports, knowledge base articles, and troubleshooting procedures
- Execute system maintenance, patch deployments, and infrastructure updates during off-peak hours
- Conduct remote diagnostics for hardware/software issues across Windows/Linux environments
- Participate in weekly shift handovers and continuous improvement initiatives
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Advanced proficiency in network troubleshooting (TCP/IP, DNS, VPN)
- Strong scripting skills (Python, PowerShell, or Bash)
- Industry certifications (CompTIA Network+, Linux+, or Microsoft 365 Certified)
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Exceptional problem-solving abilities with minimal supervision
- Ability to maintain composure during critical incidents
- Valid Washington State driver's license for occasional on-site visits