Job Description
Join our award-winning IT support team at NexusTech Solutions and revolutionize remote customer experiences! We're seeking a passionate Remote Tech Support Specialist to deliver exceptional technical assistance to clients across Seattle and beyond. Enjoy the flexibility of working 100% remotely while collaborating with a dynamic team of tech innovators. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Why NexusTech Solutions? 🌟
- Industry-leading training and certification programs
- Flexible remote work with modern equipment provided
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly technology stipend
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, AnyDesk)
- Provide exceptional customer service through phone, chat, and email channels
- Document cases accurately in ServiceNow CRM system
- Escalate complex issues to Tier 2 engineers with detailed context
- Conduct proactive system maintenance and security updates
- Create user guides and troubleshooting documentation
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (Zendesk, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization