Job Description
Join Elite Tech Solutions' elite night shift support team and elevate your career in Miami's thriving tech landscape. We're seeking dedicated professionals to deliver exceptional 24/7 technical support to our enterprise clients. Enjoy competitive compensation, premium benefits, and a dynamic remote-friendly work environment. This high-impact role offers unparalleled growth opportunities while maintaining work-life balance through our structured night shift schedule. Apply today to become part of our innovation-driven culture!
Responsibilities
- Provide advanced technical support for cloud infrastructure and enterprise systems during night hours
- Monitor and resolve critical system incidents with SLA-driven response times
- Collaborate with global teams via Slack/Jira for seamless cross-shift handovers
- Document complex troubleshooting procedures and knowledge base articles
- Conduct proactive system health checks and vulnerability assessments
- Train junior staff on escalation protocols and incident management
- Optimize automation scripts for night shift operational efficiency
Qualifications
- 3+ years of enterprise-level IT support experience with night shift exposure
- Expertise in AWS/Azure cloud services and enterprise networking
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell, Python, and monitoring tools (Datadog/Splunk)
- Exceptional problem-solving skills with root-cause analysis experience
- Strong written communication for incident reporting and documentation
- Ability to work independently with minimal supervision during night hours