Job Description
Join Nashville's premier tech support team and revolutionize how businesses handle IT challenges! We're urgently seeking passionate Remote Tech Support Specialists to deliver exceptional service to our Nashville-based clients. Enjoy the flexibility of remote work while making a tangible impact in a thriving tech hub. At NashTech Solutions, we foster innovation, professional growth, and a collaborative culture where your expertise shines. Apply today and become part of our mission to deliver cutting-edge IT solutions with a personal touch!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and ticketing systems
- Diagnose and resolve complex network, security, and system performance problems
- Install and configure workstations, peripherals, and cloud-based applications
- Document all support activities in ticketing systems with detailed resolution notes
- Collaborate with IT teams to implement proactive monitoring and preventive maintenance
- Train users on best practices for cybersecurity and data protection
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proven ability to troubleshoot complex issues with minimal supervision
- Exceptional communication skills with empathy for non-technical users
- Experience with ticketing systems (Jira, Zendesk, ServiceNow)
- Strong analytical skills and attention to detail
- Ability to work independently during flexible hours