Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking tech-savvy professionals to maintain system integrity during critical overnight hours. Enjoy premium pay rates, comprehensive benefits, and career advancement opportunities while working in a collaborative, forward-thinking environment.
Why Join Us? • Competitive night shift differential • Industry-leading training programs • Health/dental/vision insurance • 401(k) with company match • Flexible scheduling options • Modern downtown Jacksonville workspace
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure during night shifts
- Monitor system performance, troubleshoot critical incidents, and implement solutions proactively
- Document all tickets, resolutions, and knowledge base contributions following ITIL standards
- Collaborate with global teams to ensure seamless cross-shift handover and continuity
- Deploy and configure cloud-based systems (AWS/Azure) and security protocols
- Conduct system health checks and preventative maintenance during low-traffic periods
- Train junior staff on escalation procedures and advanced troubleshooting techniques
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- CompTIA Security+/Network+ certifications or equivalent demonstrable skills
- Expert proficiency in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- Strong scripting knowledge (Python/PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Ability to work autonomously in high-pressure situations with minimal supervision
- Valid driver's license and reliable transportation for on-site emergencies