Job Description
Join NexusTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital journeys! We're seeking a passionate problem-solver to deliver exceptional technical assistance to our Atlanta-based clients from the comfort of your home office. Enjoy flexible scheduling while making a tangible impact in a fast-growing tech environment.
As a key member of our support team, you'll troubleshoot hardware/software issues, guide users through complex processes, and maintain our high standards of customer satisfaction. This role is perfect for tech enthusiasts seeking work-life balance without compromising on professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide step-by-step guidance for OS, network, and application troubleshooting
- Document cases meticulously in our CRM system with detailed resolution notes
- Collaborate with senior engineers on complex technical escalations
- Maintain accurate inventory of client equipment and software licenses
- Conduct periodic system health checks and preventive maintenance
- Train clients on security best practices and productivity tools
Qualifications
- 2+ years of technical support experience with remote troubleshooting
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification preferred
- Exceptional communication skills with ability to simplify technical concepts
- Proficient in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong analytical skills and creative problem-solving approach
- Reliable high-speed internet connection and quiet home office setup
- Available for flexible shifts including evenings and weekends