Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero behind seamless digital experiences! We provide all necessary equipment, so you can focus on delivering exceptional technical support to our diverse client base. Enjoy the flexibility of remote work while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install, configure, and maintain client systems and networks
- Document troubleshooting steps and solutions in CRM systems
- Provide Tier 2/3 support for complex technical escalations
- Train clients on system usage and best practices
- Collaborate with IT teams on system improvements
Qualifications
- 2+ years of remote tech support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS troubleshooting
- Proficient with remote desktop tools (TeamViewer, AnyDesk)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision