Job Description
Join our elite 24/7 support team in sunny San Diego! InnovateTech Solutions is offering a $5,000 sign-on bonus for qualified Night Shift Support Specialists. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment while providing critical technical support to global clients. This role includes shift differential pay and opportunities for career advancement.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex software/hardware issues across multiple platforms
- Document incidents, resolutions, and knowledge base contributions
- Collaborate with cross-functional teams during critical outages
- Monitor system health using APM tools and escalate proactively
- Conduct root cause analysis and implement preventive measures
Qualifications
- 3+ years in IT support or help desk environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Shift work availability (10 PM - 6 AM, Sun-Thu)
- CompTIA Network+ or equivalent certification preferred
- Exceptional problem-solving and communication skills