Job Description
Join our award-winning remote tech support team at NexusTech Solutions and become the hero behind seamless digital experiences! We're seeking a passionate Senior Tech Support Specialist to deliver exceptional remote assistance to our clients across the Pacific Northwest. Enjoy the flexibility of 100% remote work while collaborating with industry experts in a fast-paced, innovative environment.
Why NexusTech? Competitive compensation, comprehensive benefits package, professional development stipend, and a culture that values work-life balance. Make a real impact while working from anywhere in the Portland metro area!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Provide Tier 3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document solutions in knowledge base with detailed troubleshooting guides
- Mentor junior support staff on advanced troubleshooting methodologies
- Collaborate with engineering teams to resolve systemic issues
- Develop automation scripts for repetitive support tasks
- Conduct security awareness training for end-users
Qualifications
- 5+ years of enterprise-level remote tech support experience
- Expertise in Windows Server administration and Active Directory
- CompTIA Security+ or equivalent certification required
- Proficiency in scripting (Python/PowerShell/Bash)
- Experience with ticketing systems (Jira, ServiceNow)
- Strong written communication skills for technical documentation
- Ability to work PST hours with occasional on-call rotation
- Portfolio demonstrating past automation projects required