Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Wichita, KS manage their IT infrastructure! We provide all necessary equipment including high-performance laptops, dual monitors, and specialized software – you just bring your expertise. This fully remote role offers the flexibility to work from anywhere while supporting cutting-edge technology for diverse clients across Kansas. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service for technical inquiries
- Install and configure company-provided IT equipment
- Document support tickets and maintain accurate records
- Collaborate with IT teams to implement system improvements
- Conduct remote system maintenance and security updates
- Train users on new technology protocols
Qualifications
- 2+ years of remote tech support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows/macOS and networking fundamentals
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Experience with remote support platforms (e.g., TeamViewer, AnyDesk)
- Valid Kansas driver's license (equipment delivery coordination)