Job Description
Launch your IT career with our exclusive paid training program for Remote Tech Support Specialists in Orlando, FL. Join our dynamic team and gain industry certifications while working from home. We provide comprehensive training, career advancement opportunities, and a supportive environment for tech enthusiasts. No prior experience required – just your passion for technology and customer service.
What We Offer:
- 6-week paid training program with certification prep
- Full remote work flexibility from Orlando
- Health benefits and 401(k) matching
- Clear career progression to senior roles
- Latest tech tools and equipment provided
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for diverse clients
- Document cases in ticketing systems with precision
- Escalate complex issues to senior engineers
- Maintain high customer satisfaction scores
- Collaborate with cross-functional teams
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Reliable home office setup
- No criminal background (required for clearance)
- Orlando, FL residency (for local support coordination)