Job Description
Join Nevada Tech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide critical technical support during overnight hours in Henderson, NV. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced tech environment. Enjoy flexible scheduling, premium night shift differentials, and a collaborative team culture focused on innovation and excellence. If you thrive in nighttime settings and have a passion for solving complex technical challenges, apply today to join our award-winning IT team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during overnight shifts
- Monitor and maintain server infrastructure, cloud platforms, and cybersecurity protocols
- Troubleshoot and resolve system outages, security incidents, and user-reported issues
- Document all support activities, incidents, and resolutions in IT service management tools
- Collaborate with cross-functional teams to implement system improvements and updates
- Conduct regular system health checks and preventative maintenance tasks
- Provide after-hours support for critical business systems and applications
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills with hardware, software, and network issues
- Ability to work independently and make sound decisions during overnight shifts
- Strong communication skills with ability to explain technical concepts to non-technical users
- Flexibility to work rotating schedules including weekends and holidays