Job Description
Join TechSolve Solutions Inc. as a Remote Tech Support Specialist and become the hero behind our clients' digital experiences! We're seeking passionate tech professionals to deliver exceptional remote support from the comfort of your Memphis home. As a key member of our dynamic team, you'll troubleshoot complex technical issues while enjoying flexible work arrangements and competitive compensation. This is your opportunity to advance your career in IT without the commute – apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional customer support with clear communication and empathy
- Document all interactions in CRM systems with detailed resolution steps
- Collaborate with Tier 2 engineers for complex escalations
- Monitor ticket queues and maintain SLA compliance
- Conduct remote system configurations and software installations
- Train users on technology best practices
- Contribute to knowledge base articles
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- Proficiency in Windows/macOS troubleshooting
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection required