Job Description
Join our dynamic team as a Night Shift Support Specialist in Baltimore, MD! We offer flexible scheduling options to accommodate your lifestyle while delivering exceptional technical support to our clients. This role is perfect for night owls seeking work-life balance without compromising on career growth. Enjoy competitive pay, comprehensive training, and a collaborative remote-friendly environment. Apply today and transform your night hours into a rewarding career opportunity!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot hardware/software issues and implement effective solutions
- Document all interactions and resolutions in our CRM system
- Collaborate with day-shift teams for seamless customer handoffs
- Monitor system alerts and proactively address potential outages
- Deliver exceptional customer service with a patient, solution-oriented approach
- Maintain detailed knowledge base articles for recurring issues
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in IT customer support or related field
- Strong diagnostic and problem-solving abilities
- Proficiency with Windows/macOS and cloud platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable with flexible night shift scheduling (11 PM - 7 AM)
- Basic networking knowledge (TCP/IP, DNS, firewalls)