Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and revolutionize how we deliver exceptional IT assistance from the comfort of your home. We're seeking tech-savvy professionals in Las Vegas to provide flexible, high-quality support to our diverse client base. This role offers unparalleled work-life balance with customizable hours while you troubleshoot cutting-edge systems and build lasting client relationships. Whether you're a night owl or an early bird, design your schedule around your life while advancing your career in a dynamic, growth-oriented environment.
Why NexusTech?
We empower our team with industry-leading tools, continuous learning opportunities, and a culture that values innovation and autonomy. As a remote specialist, you'll collaborate with global experts while making tangible impacts on our clients' digital experiences.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software/network issues
- Diagnose and resolve complex system malfunctions using diagnostic tools and scripts
- Document all troubleshooting steps and resolutions in our CRM system
- Proactively monitor client systems to prevent potential technical disruptions
- Collaborate with Tier 2 engineers to escalate unresolved issues
- Create and maintain technical knowledge base articles for internal use
- Provide on-demand support during flexible hours including weekends/evenings
Qualifications
- 2+ years of experience in technical support or IT operations
- CompTIA A+ or equivalent industry certification required
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving abilities with strong analytical skills
- Excellent written and verbal communication skills
- Self-motivated with proven ability to manage time independently
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Flexibility to work non-traditional hours including evenings/weekends