Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This premium role offers career growth in a dynamic environment while serving our global clientele. We're seeking dedicated professionals who thrive in overnight settings to deliver exceptional technical support and maintain system integrity during critical off-hours.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health benefits package
- Tuition reimbursement for certifications
- State-of-the-art remote work equipment
- Clear advancement pathways to leadership roles
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shifts (10 PM - 6 AM)
- Monitor and resolve critical infrastructure alerts including servers, networks, and cloud services
- Document all incidents, actions, and resolutions in ticketing systems with precision
- Collaborate with cross-functional teams during major incident escalations
- Conduct scheduled maintenance and system health checks
- Develop and optimize runbooks for recurring technical scenarios
- Maintain security protocols for data access and system administration
Qualifications
- 3+ years in enterprise IT support or system administration
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPN)
- CompTIA Network+ or equivalent certification required
- Experience with monitoring tools (Splunk, Nagios, Datadog)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during off-hours