Job Description
Join our elite support team at NexusTech Solutions and make an immediate impact! We're seeking dedicated Night Shift Support Specialists to start tomorrow and provide exceptional technical assistance to our global client base. This high-impact role offers rapid onboarding, competitive compensation, and opportunities for career advancement in a dynamic tech environment.
What We Offer:
- Same-day onboarding for qualified candidates
- Comprehensive training program
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- Modern remote-friendly workplace
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Diagnose and resolve complex system issues across multiple platforms
- Document all interactions using CRM software with precision
- Collaborate with Tier 2 engineers for escalated incidents
- Maintain 95%+ customer satisfaction metrics
- Generate detailed incident reports and improvement suggestions
- Train junior support staff on new protocols
Qualifications
- Minimum 1 year technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting skills for networking, SaaS, and hardware
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent written and verbal communication skills
- ITIL Foundation certification preferred
- Experience with Zendesk or similar ticketing systems
- Valid US driver's license (for occasional on-site support)