Job Description
Join Tulsa Tech Solutions and launch your career in tech support starting tomorrow! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. Enjoy premium shift premiums, flexible scheduling, and comprehensive training – all while working in a state-of-the-art facility with cutting-edge technology. This is your opportunity to join an award-winning team and grow your IT career in Tulsa's thriving tech sector.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including cloud infrastructure and cybersecurity protocols
- Document incident reports and resolution procedures using ITSM software
- Collaborate with cross-functional teams to escalate critical issues and implement solutions
- Maintain system performance through proactive monitoring and preventative maintenance
- Train junior staff on support protocols and emerging technologies
Qualifications
- Minimum 1 year technical support experience with OS troubleshooting (Windows/Linux)
- CompTIA A+ or Network+ certification (or equivalent experience)
- Strong knowledge of cloud platforms (AWS/Azure) and network fundamentals
- Exceptional problem-solving skills with customer-focused communication
- Ability to work independently during night shifts with minimal supervision
- Valid driver's license and reliable transportation for occasional on-site duties