Job Description
Join TechGuard Solutions as a Senior Night Shift Support Specialist and become part of our award-winning 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while enjoying premium compensation and a flexible work environment. This high-impact role offers competitive pay, comprehensive benefits, and career advancement opportunities in Madison's thriving tech sector.
Our night shift team maintains critical infrastructure for Fortune 500 clients, ensuring seamless operations while the world sleeps. You'll work with cutting-edge technologies in a collaborative culture that values work-life balance and recognizes night shift contributions with premium pay structures.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, cloud platforms, and network infrastructure during overnight hours
- Monitor and resolve critical system alerts, security incidents, and performance bottlenecks
- Collaborate with global teams on complex troubleshooting and root cause analysis
- Document technical procedures, knowledge base articles, and incident reports
- Maintain system health through proactive monitoring and maintenance tasks
- Act as escalation point for junior support staff during overnight operations
- Contribute to continuous improvement of support protocols and automation
Qualifications
- 3+ years of enterprise-level IT support experience with night shift preference
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with monitoring tools (Splunk, Nagios, Zabbix)
- CompTIA Security+ or equivalent certification required
- Excellent troubleshooting skills with ability to work independently
- Strong written communication for documentation and incident reporting
- Ability to maintain high performance during overnight hours