Job Description
Join TechSolutions NY as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide critical technical support during overnight hours, ensuring seamless service for our enterprise clients across Manhattan. Enjoy premium compensation, comprehensive benefits, and a collaborative remote-friendly environment. This is your opportunity to thrive in a high-impact role while maintaining work-life balance through our structured night shift schedule.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health/dental/vision plans
- Tuition reimbursement for IT certifications
- Remote-first hybrid work model
- 4-day work week option
Responsibilities
- Provide 24/7 remote technical support via ticketing system and chat
- Resolve complex hardware/software issues for enterprise clients
- Monitor network infrastructure and proactively address alerts
- Document incident resolutions in knowledge base
- Collaborate with global support teams during handover periods
- Execute system maintenance during off-peak hours
- Maintain security protocols for data access
Qualifications
- 3+ years in enterprise IT support or helpdesk roles
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows Server 2019+ and Active Directory
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of cloud platforms (AWS/Azure)
- Ability to work independently with minimal supervision
- Excellent written communication skills
- Available to work 11 PM - 7 AM EST schedule