Job Description
Join TechSolve Solutions' elite remote support team and deliver exceptional technical assistance to clients across the nation. As an immediate hire opportunity, you'll be the first point of contact for resolving complex IT issues while representing our commitment to innovation and customer excellence. Enjoy the flexibility of fully remote work with a competitive compensation package and career growth opportunities in one of America's fastest-growing tech hubs.
Why TechSolve Solutions? We pride ourselves on fostering a culture of continuous learning and professional development, with access to cutting-edge tools and industry certifications. Our Phoenix-based leadership team values work-life balance and offers comprehensive benefits including health insurance, 401(k) matching, and professional stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and phone support
- Manage ticket queues in ServiceNow with SLA adherence and customer satisfaction focus
- Deploy and configure cloud-based solutions including Microsoft 365 and AWS
- Create detailed documentation and knowledge base articles for recurring issues
- Collaborate with network engineers on escalated connectivity and security incidents
- Conduct virtual onboarding sessions for new hardware/software deployments
- Maintain inventory of deployed assets and license compliance
Qualifications
- 2+ years in remote IT support or help desk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows 10/11, macOS, and iOS/Android troubleshooting
- Experience with VPN, RDP, and remote management tools (TeamViewer/AnyDesk)
- Strong analytical skills with ability to diagnose multi-layered technical issues
- Exceptional written communication for documentation and client interactions
- High-speed home internet connection with dedicated workspace
- Ability to work flexible hours including occasional weekend on-call rotations