Job Description
Join our dynamic team as a Night Shift Support Specialist and enjoy the financial stability of weekly pay while working flexible overnight hours in Baltimore, MD. We're seeking dedicated professionals to provide exceptional technical support to our clients during evening and overnight shifts. This contract role offers competitive compensation, comprehensive training, and a supportive environment where your expertise directly impacts customer satisfaction. Take control of your schedule and receive your earnings every week—apply today to start your journey with a leader in remote support services!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware/software issues and implement solutions efficiently
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with day-shift teams for seamless handover and knowledge transfer
- Monitor system alerts and proactively address potential outages
- Maintain high customer satisfaction scores through empathetic communication
Qualifications
- Minimum 1 year in IT customer support or helpdesk environment
- Proficiency with Windows/macOS, networking basics, and remote tools
- Strong problem-solving skills with ability to remain calm under pressure
- Excellent written and verbal communication abilities
- Availability to work nights (10 PM - 6 AM) with flexible weekend coverage
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems like Zendesk or Jira