Job Description
Join our dynamic team as a Night Shift Support Specialist in Anaheim, CA! We're urgently seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. If you thrive in nighttime operations and excel at problem-solving, we want to hear from you!
Why Join Us?
- Competitive pay with performance bonuses
- Health, dental, and vision insurance
- Tuition reimbursement program
- 401(k) with company match
- Employee discounts on tech products
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues remotely and on-site
- Document cases in CRM systems with detailed resolution steps
- Collaborate with global teams to escalate complex technical challenges
- Monitor system alerts and proactively address potential outages
- Train junior support staff on troubleshooting methodologies
- Generate weekly performance reports for management review
Qualifications
- Minimum 2 years in technical/customer support role
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk/Servicenow ticketing systems
- Flexibility to work overnight shifts (11 PM - 7 AM)