Job Description
Join our award-winning team as a Remote Tech Support Specialist and become the hero behind our clients' digital experiences! We're urgently seeking tech-savvy professionals in Corpus Christi to deliver exceptional remote technical support. Enjoy flexible work arrangements, competitive compensation, and opportunities to grow your career in a dynamic IT environment.
As a key member of our support team, you'll troubleshoot complex technical issues, implement innovative solutions, and champion customer satisfaction. Our culture values continuous learning, collaboration, and work-life balance – making this the perfect opportunity to thrive professionally while enjoying Corpus Christi's coastal charm.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security vulnerabilities, and system malfunctions
- Install, configure, and maintain desktop/laptop systems across diverse environments
- Document all technical procedures and client interactions in ticketing systems
- Collaborate with cross-functional teams to implement scalable support solutions
- Conduct remote training sessions for clients on new technologies and best practices
- Monitor system performance and proactively address potential technical risks
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+ preferred)
- 2+ years of experience in remote technical support or help desk roles
- Expert knowledge of Windows/macOS operating systems and networking fundamentals
- Proficiency in remote desktop tools (TeamViewer, AnyConnect, etc.) and ticketing systems
- Exceptional problem-solving abilities and customer communication skills
- Experience with cloud platforms (AWS, Azure) and security protocols
- Ability to work independently with minimal supervision in a remote setting