Job Description
Join TechSolutions Inc., a leading innovator in IT services, as a Remote Tech Support Specialist based in Miami. We're seeking a passionate problem-solver to deliver exceptional technical support to our diverse client base. Enjoy a fully remote work environment with competitive compensation, comprehensive benefits, and opportunities for career growth. Be part of a collaborative team that values creativity and continuous learning while making a tangible impact on our clients' digital experiences.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations, configurations, and upgrades
- Develop and maintain troubleshooting knowledge base articles
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote technical support
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently and manage multiple priorities
- Proven customer service orientation with patience and empathy