Job Description
Join TechFlow Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote-friendly role offers the flexibility to work from anywhere while providing critical technical support to our enterprise clients. You'll be troubleshooting complex IT infrastructure issues, ensuring seamless system performance during off-peak hours, and collaborating with global teams to maintain operational excellence. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems during night shift hours
- Monitor system alerts and proactively resolve infrastructure issues to minimize downtime
- Collaborate with cross-functional teams using ticketing systems (Jira) and communication platforms
- Document technical procedures and create knowledge base articles for team reference
- Conduct remote system diagnostics, configurations, and security patch implementations
- Train junior support staff on escalation protocols and troubleshooting methodologies
Qualifications
- 3+ years of experience in enterprise IT support or system administration
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong networking knowledge (TCP/IP, DNS, VPN) and security best practices
- Excellent troubleshooting skills with experience in virtualization (VMware/Hyper-V)
- Ability to work independently with minimal supervision during night shifts
- CompTIA Network+ or equivalent certification preferred
- Exceptional written communication skills for technical documentation